In May 2003, Cybersys entered into a strategic alliance with America's leading provider of outsourced customer care facilities company 'Apex CoVantage'. By way of this strategic alliance, CoVantage holds equity in Cybersys and will now add Cybersys's capacity to its global network to cater to its clientele. 

CoVantage's search for a contact center in India began in 2002 and after an exhaustive and stringent selection procedure, they choose Cybersys. Cybersys was the only company that met their expectations of the 40 other contact centers short-listed in India. 

With over 3200-customer care specialties employed at nine facilities in the US and now India, the CoVantage Network provides clients with the infrastructure and flexibility to globally optimize their customer care activities across offshore and onshore operations to deliver the highest quality customer care in the most cost effective manner. The CoVantage network currently provides customer care services to leading American companies in the telecom, utility, retailing and education markets. They offer a full range of global Customer Care services, including customer acquisition, customer service and technical support.

Apex CoVantage is a wholly-owned
subsidiary of Apex.